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Job Description
The Renewals Specialist role is responsible for owning and executing the renewal lifecycle with our current customer base. This position is responsible for increasing retention, minimizing churn, locking in the most favorable terms, identifying growth opportunities, and passing insights back to the business. The ability to create strategic partnerships with our customers and internal stakeholders, such as Sales and Customer Success, is essential to be successful in this position. The Renewal Specialist is responsible for ensuring that our customers are set up for success while optimizing financial outcomes.
Skills Required
- Analytical and Problem-Solving Skills
- Bilingual - Fluent in Arabic and English
- Customer service orientation
- Effective Communication
- Project Management
Qualifications Required
- 1-3 years of experience in customer support or account management
- Associate's Degree in Finance, Accounting, or Business
- Excellent written and verbal communication skills
- Sales Process Experience
Tags
Software development
Trimble Inc.
UAE
account_management
customer_service
data_analysis
renewals_specialist
sales_operations